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COVID-19 INFORMATION FOR OUR GUESTS

WE'RE OPEN! Covid-19 Update: In line with updated advice from the UK Government, from the 14th September we encourage all guests to adhere to the latest guidance and not meet in groups of more than six people* to help protect themselves and each other when visiting our attraction. As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. We will continue to monitor Government guidance closely. *Government exemptions are outlined on the gov.uk website.

Pre-booking a time slot to visit us will be essential, including for annual passes, flexi tickets and all promotions. To book your tickets please click here.

To find out about the star studded health and safety measures in place to ensure we re-open safely, please click here.

Face coverings will now become compulsory for all guests above the age of 11 from from Saturday 8th August. 

 

Find out more

Covid-19 – Information for Guests:

WE'RE OPEN!

We can’t wait to welcome you back! Tickets are now on sale - pre-booking a time slot to visit us will be essential, including for annual passes, flexi tickets and all promotions. To book your tickets please click here.

To find out about the star studded health and safety measures in place, please click here.

We’ve been bringing you closer to the stars for over 200 years. Since we closed on March 20, we’ve been working tirelessly to make sure that we can welcome you back in the safest way possible

Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority. ​Some of the measures may be clearly visible to you from the moment you arrive at the attraction and others require consideration from our guests to help ensure everyone has a magical visit. To find out more about the health and safety measures we are putting into place, click here

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that Madame Tussauds Blackpool meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit.

For more information head to https://www.visitengland.com/covid-19-travel-advice

Please check out our FAQs page here for any queries. 

Tickets are now available to purchase online here

 

NHS COVID-19 Smartphone App – QR check-in points

From the 24th September you will be able to find NHS QR ‘check-in’ code posters at key points around our attractions. These QR posters can be scanned on the NHS COVID-19 smartphone App. This QR check-in service is optional and for people who do not have a smartphone, or do not want to use the NHS COVID-19 App, we will continue to manually record lead guest information (including via our booking systems).

You are encouraged to scan the NHS QR code with your smartphone on arrival at our attractions, hotels and when entering one of our seated restaurants (not required in our takeaway food outlets). If you choose to log-in using the official NHS QR code, you do not need to provide your contact details by any other route. However, we will still offer a ‘manual’ option for recording your contact details (lead person only), for people who do not have a smartphone or do not want to use the NHS COVID-19 App.

 

FACE MASKS

Where mask wearing is required, any guests over the age of 11* without a valid exemption will not be permitted to ride or enter any enclosed buildings without a mask.**

This is in line with recent updated UK Government advice and regulations across England. We encourage all our guests to help protect themselves and each other when visiting our attractions.

* Children under 11, people with certain health conditions and people with a disability are exempt. 

** Guests who simply do not wish to wear a mask will now be refused boarding or entry into enclosed buildings. In those areas such as F&B seated areas guests will be allowed to remove their masks to consumed food and beverages when seated.

 

The Rule of Six

In line with updated advice from the UK Government which became law on the 14th September we encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus.

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.

Our attractions already provide an extensive range of COVID-safe measures, designed to ensure a happy and safe experience for all guests and staff – more information can be found here.

We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. We ask that if they or any family member display any symptoms of COVID-19, they postpone their visit.

Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction.

[Guests should look at individual attraction websites for further information and updates.

*Government exemptions our outlined here

 

Ticket FAQs

Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

Read some of our Frequently Asked Questions below.

Information for guests looking to book tickets and those with existing tickets

I already have a Flexi-Ticket, how do I pre-book entry?

Pre-booking your visit online is essential for all guests as we have reduced our capacity to allow for social distancing. You need to pre-book a date and time of your choosing in advance. Book your time slot here.

I am an annual pass holder, how do I pre-book entry?

Merlin Annual Passholders can click on the below links and pre-book entry for £1 per Passholder. Every passholder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission. Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Annual Pass Entry Reservation

I have an existing Standard or Fast Track ticket what should I do?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

I have an existing VIP Experience booking, what should I do?

If you have booked one of these experiences AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team on guest.enquiries@madame-tussauds.com 14 days prior to when you plan to visit to book you into a time slot.

How do I redeem my existing Blackpool Combination tickets?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Please refer to the time slot booking instructions below for each ticket type.

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.

Guests with tickets purchased through a third-party:

We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team guest.enquiries@madame-tussauds.com and we will be more than happy to help.

 

GUEST QUESTIONS

When will you reopen?

We are delighted to confirm that are now open and can't wait to welcome you back! 

Is it safe to reopen?

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction.

Do I need to wear a face covering? 

Where mask wearing is required, any guests over the age of 11* without a valid exemption will not be permitted to ride or enter any enclosed buildings without a mask.**

This is in line with recent updated UK Government advice and regulations across England. We encourage all our guests to help protect themselves and each other when visiting our attractions.

* Children under 11, people with certain health conditions and people with a disability are exempt. 

** Guests who simply do not wish to wear a mask will now be refused boarding or entry into enclosed buildings. In those areas such as F&B seated areas guests will be allowed to remove their masks to consumed food and beverages when seated.

What new measures will I see on my visit to your attraction?

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Star-Studded Safety page. 

Why do I need to book online? 
We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Will your toilets be open and how will you ensure they are safe?

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day

I have booked a ticket and it’s for a date when you are now reopened – but I don’t want to visit /my flight has been cancelled / I am on the NHS shielding list. What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction. Please contact our Guest Experience team on guest.enquiries@madame-tussauds.com and they will be happy to discuss your options.  If you have booked through a third party, please contact them to discuss your booking.

I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

 What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact guest.enquiries@madame-tussauds.com If you have booked through a third party, please contact them to discuss your booking.

Why have you got Temperature Checks? And what if I have a condition or disability

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  In this event we will gladly re-book your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

Can I still visit your attraction from an area subject to local lockdown?

We ask any guests visiting our attraction from an area subject to local lockdown to follow the relevant government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

More information can be found here: www.gov.uk/government/publications/local-lockdown-guidance-for-social-distancing

I am planning an overnight visit to your attraction and am visiting from an area subject to local lockdown, is this allowed?

The Government has issued new advice on holidays in England if you are travelling to or from an area subject to local Coronavirus restrictions. If you are affected by a local restriction, please familiarise yourself with the latest Government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.