I did not receive a confirmation email.
If you did not receive a confirmation email, please bring with you your booking confirmation number that appeared on the final booking screen and a valid ID.
I lost my booking confirmation number.
If you have lost your booking confirmation number don't worry. Just go to the Priority Access Entrance with the credit card you booked with.
Please note, to help eliminate fraud: for all Online bookings, please make sure you bring the credit card you paid with along with you. If somebody else paid, please bring a signed letter from the card holder.
Will I receive tickets in the mail?
You will not receive tickets in the mail. Please bring your order confirmation number or email confirmation with you to Madame Tussauds.
What credit cards do you accept as payment?
We accept Visa, MasterCard, American Express and Discover. You will need to present a valid ID with your credit card. If booking through the call center we are able to accept Visa and MasterCard.
Do you accept the Euro or other foreign currency?
No, but there is a currency exchange called The Change Group two doors down from Madame Tussauds walking west on 42nd Street.
Is there an ATM machine at Madame Tussauds?
How do I use my Madame Tussauds discount coupon?
Each promotion has it unique instructions and conditions. Please read these details in the fine print to redeem your discount. Generally, the offer must be presented to the admissions host at the time of purchase.
Does Madame Tussauds offer charity donations or raffle prizes?
As part of Merlin Entertainments, Madame Tussauds only supports charities through Merlin’s Magic Wand children’s charity. Therefore, we are unable to donate tickets direct to schools and organizations. For more information on Merlin’s Magic Wand please visit us now.
Where are the nearest subway stations?
1, 2, 3, 7, N, Q, R, S (at 42nd Street-Times Square)
A, C, E (at 42nd Street & 8th Avenue)
B, D, F, M (at 42nd Street & 6th Avenue)
Where is the discounted parking garage?
Discounted parking is available at IKON/Global Garage at 143 West 40th St (between Broadway and 7th Avenue) when you validate your parking claim ticket at Madame Tussauds admissions. $25 rate for up to 12hrs valid Monday - Saturday. Madame Tussauds is not responsible for parking discount or association with Global Parking LLC. Oversized vehicles are subject to additional charge.
Can I take large bags or luggage to Madame Tussauds?
For security reasons, large bags or luggage are not permitted to be left with Madame Tussauds staff. Smaller bags are permitted and are subject to search upon entry.
Is it permitted to bring weapons or firearms of any kind into Madame Tussauds?
No. No weapons or firearms of any kind are allowed on our premises.
How long does a visit to Madame Tussauds last?
It takes approximately an hour and half to complete a visit of Madame Tussauds, including Cinema 4D.
How long can I expect to wait in line to get into Madame Tussauds?
During busy seasons (i.e. holidays and summer), the wait can be up to an hour. No need to worry, you can snap photos with our famous fun hosts!
Can I take a baby stroller to Madame Tussauds?
Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit Service Animals.
Are there wheelchairs available?
Wheelchairs are available on request but the number available is limited - there is no charge or deposit required. Wheelchairs are available on a first come, first served basis.
For more information on our Code of Conduct and Security Procedures, click here!
Can I take a camera to Madame Tussauds?
We encourage taking many photos! Cameras are permitted in all public areas of Madame Tussauds . If you are a film crew or press and need access to the attraction, please contact our press office for further information.
Can I eat or drink at Madame Tussauds?
We do not permit outside food and beverage. However, you can purchase food and beverage in the attraction.
I regularly bring groups to Madame Tussauds. Do you offer any further discounts?
If you frequently bring groups to Madame Tussauds, contact our Trade Sales Department at 866.841.3660 and inquire about our trade account facilities and additional benefits.
Regarding the Marvel Cinema 4D Experience, what is 4D?
4D is cutting edge technology that combines a 3D film with the latest in 4D special effects including wind, mist, vibrations and digital surround sound.
Compliments or Complaints: info@MadameTussaudsNY.com
Special Events: Alexis.Tymorek@MadameTussaudsNY.com